Return & Exchange Policy
How to Start a Return
To initiate a return for an exchange or refund, please contact us at info@coexperts.com with the reason for your return (e.g., perceived malfunction, inoperability, missing parts, etc.).
If your return is approved, we will provide you with a Return Authorization Number (RGA#) and detailed instructions on how to return your item.
Important: Items returned without prior approval will not be accepted, exchanged, or refunded.
Return Eligibility
To qualify for an exchange or refund, your item must be:
- In its original condition – not damaged or modified in any way
- Returned with all original contents included
- In its original packaging
- Accompanied by the original receipt or proof of purchase
For any return-related questions, please contact us at info@coexperts.com.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.
⚠ Bank processing times may vary. If you haven’t received your refund after 15 business days, please contact us at info@coexperts.com.